Air Conditioning Installation, Service, and “Rescue”

For the installation of air conditioning systems, please start the process by contacting Dave Sprague in our new construction department to discuss your goals.

Some things to consider:
– How cold would you like the house to be during the summer?  We have seen customers interested in progressively colder inside temperatures – ten years ago 74 F was the norm and now folks are seeking 65 F inside.  This has a big impact on how powerful the air conditioning system has to be to meet the cooling setpoint when it is hottest outside.
– Will you want to open up the house when it is nice and cool outside and only turn on the air conditioning when it is really hot and humid?   This will directly impact the humidity load on the air conditioning system and how quickly you would like your home to cool down when you turn on the system.
– What areas of the home would you like air conditioned?
–  How important is air flow noise?  Is there room for ductwork?  Would mini-splits make sense for some areas?
–  Is this a retrofit project with limited access or a new construction project before building plans have been drawn up?
–  How will grille and register choices affect the ultimate operation of the air conditioning system?  Will there be enough airflow and cooling effect?   Should the ductwork and air conditioning system be upsized to accomodate more restrictive grilles?

Please contact our service manager Marlon, for scheduling service for your air conditioning system.   Once he determines the nature of the problem, he will be able to schedule a service visit with a team of two techs (one master, one apprentice).

Some things to mention about your system when you call:
– How long has the system been operating incorrectly?
– Is the outside unit free of leaves and debris so that it can operate properly?
– Is the power on at the circuit breaker panel and at the disconnect switches at both the inside unit and outside unit?
– Are the supply and return registers and grilles unobstructed?
– Is there any airflow from the system?
– Is the filter dirty or clogged?
– Is there a puddle of water under the inside unit?
– Is the thermostat in “Cool” mode and powered “On” ? (some Daikin thermostats have On/Off buttons and must have a green LED lit to operate)

“Rescue” Process:
Please contact Marlon and describe in what ways your air conditioning system is chronically under-performing so that he can develop a “rescue” plan.   Please visit this page for a description of a recent NMD air conditioning rescue.

Some things to mention might include:
– The air conditioning system has never worked correctly.
– The air conditioning system works well in one area of your home but not in others.
– The air conditioning system worked well at one point but is no longer keeping the space at the desired temperature.
– The air conditioning system is no longer reliable.

Once Marlon collects the necessary information, he will bring in Brian Nelson for consultation on the next steps.  This may include increasing the size of the outside and inside units, increasing air flow through improvements to ductwork, and changing how the system is controlled.

Our goal is to be Martha’s Vineyard’s premier plumbing and HVAC shop – we appreciate the opportunity to service and install your air conditioning system!