Your water treatment system works hard to provide you with clean safe drinking water. It is a “living” system, that means that it is constantly getting fresh water from your well that has a unique make-up, each system is different and handles your specific water in different ways.
It is important that you get regular maintenance, whether it be iron or acidic water your system stands up to a lot of wear and tear! Even if you don’t have a problem with the water now, an ounce of prevention is worth a pound of cure! We suggest at minimum yearly maintenance, which can vary for each customer.
To provide you the best service we ask that you make your treatment system accessible and move any items unrelated to the system to another location prior to our visit. We will also need access to fixtures within the home and a spigot for outside water.
If we need to rebed the media of your tank we will need to take the entire tank outside, dump the gravel, and rinse them – many homeowners prefer a specific dump site. The material is all natural and will dissolve after some time, but can be unsightly. We do our best to pick a location away from the home, usually on the edge of the woods/brush. If you have a preferred dump site please let us know prior to service.
Due to our advances in providing on site local testing we can ensure that we only rebed a system when necessary, as unneeded rebeds can be costly and time consuming, we have taken the guess work out of inspecting a treatment system.
Every system is different, below are some of our options for keeping your system functioning – please keep in mind that pricing and time may be dependent on the number of tanks, location and style of your system.
Let’s go over what typically happens during a our water treatment service visits:
We start by testing your water (usually at the kitchen sink), this gives us a look inside the system and how it is performing. If your results are excellent we may not need to rebed (change) the media.
We then move on to assessing the system’s condition. Are the motors running in the filter heads? Any leaks present? Do the gears turn freely on the heads, or are they hard to turn?
The system is then placed into “backwash” and allowed to complete the full rinse cycle. If any issues are found at this point we will send you a quote for what work is required to correct the system.
A “Control Valve Rebuild” includes the following steps:
(This typically takes a total of four man hours to complete, larger systems require more time.)
*This is our recommended minimum yearly service visit. This visit includes the “Quick Check-Up” services.
At this point we will take the tanks out of service while we perform the maintenance. If you do not have a bypass built in, your water service may be interrupted while we perform our maintenance. It is best not to use the water while we work, as this eliminates the need for excessive purging of faucets when we are finishing service.
In most cases we will rebuild the filter heads of your tanks, this involves: cleaning any residue from hard water or iron, removing worn out parts and replacing them with new ones, replacing seals, spacers and valve piston, and lubricating moving parts. If your filter head has suffered excessive wear or is no longer functioning properly we will suggest replacing the entire head and provide a quote for this work.
A “Complete Rebed” goes as follows: (this process will require a specific quote for your system dependent on a number of factors) This visit includes the “Quick Check-Up” and “Control Valve Rebuild”.
Before we open up your tanks, we will test the water using our on-site testing equipment. The test will determine how far we need to go to restore the system’s ability to treat your water. If your tanks require rebedding the media we will have to remove the saturated media and replace it with new material. In the case of some acid neutralizer systems we may be able to just “top off” your calcite, which will not require tank removal.
After putting the tanks back in place we will place the system into backwash, this is it’s cleaning cycle! It may take up to twenty minutes to complete, once completed we will test the water again to confirm proper function has been restored.
Why is replacing the media a big deal?
Depending on the number of tanks in your system, ease of access and tank removal (walk out basement vs crawlspace), location of dump site distance from house, and materials used when rebedding the tank, this portion of the service can take varying amounts of time and effort.
This is why we test your water prior to opening the tanks to get a full picture on how the system is performing. The on-site testing allows us immediate results that not only provide better customized service of your equipment, it also cuts costs of unnecessary media replacement!
Every water treatment system is different, this means that some systems may require a complete rebed once a year, others just control valve rebuilds! We recommend a minimum “Control Valve Rebuild” yearly to stay on top of your system and avoid system failure or interruptions in treatment.