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Plumbing and DHW Installation, Service, “Rescue”

Installation:
For the installation of plumbing and domestic hot water systems, please start the process by contacting Dave Sprague in our new construction department to discuss your goals.

Some things to consider:

  •  Is this a new construction plumbing project or a retrofit?
  •  Plumbing fixtures have become more and more specialized and their selection and installation require a great deal of care and attention to detail.  Noelle Nelson, our new construction project coordinator, specializes in plumbing fixtures and how they integrate with the plumbing system.  It is essential for the homeowner to work as a team with Noelle, the interior designer, and the architect to ensure that the correct fixtures are selected.
  • What are the venting options for the plumbing waste and vent system?  (existing roof, new roof, copper pipes, lead coated copper, PVC, etc.)
  • What are the venting location options (code required distance from opening windows and skylights)
  •  PVC or cast iron piping for the drainage system?  Sometimes cast iron is quieter and sometimes PVC pipe can be effectively insulated for noise control.
  •  Traditional copper piping or the more modern and flexible Pex plastic tubing?  With Pex tubing, each fixture can have its own supply valve at a centrally located manifold to greatly reduce the effort required for service in the future.
  •  Home sprinklers are now legal in Massachusetts – they are commonly installed using Pex tubing and the potable water system.
  •  Domestic hot water – how much is needed?  What is the desired heat source? Will this be used seasonally or year-round?
  • Hot water recirculation? This is required by code and should be designed with energy use requirements in mind.

Service:
Please contact Colin, our service manager, for scheduling service for your plumbing and domestic hot water system.  Once he determines the nature of the problem, he will be able to schedule a service visit with a team of two techs (one master, one apprentice).   We service both residential and commercial plumbing.

We do not have drain cleaning equipment and do not snake out drains beyond our nominal closet auger (for use with the toilet) and our sink rodding tool (for use with sinks and bathtubs within 8 feet).

“Rescue” Process:
Please contact Colin and describe your failing or under-performing system so that he can develop a “rescue” plan to resolve the functional issues with your plumbing and domestic hot water systems.  Once Colin collects the necessary information, he will bring in Brian Nelson for consultation on the next steps.

We have seen a broad range of issues that affect proper function of your plumbing system and have the diagnostic tools and abilities to pinpoint the root causes.

Tracking down unpleasant septic and vent odors can be a challenge – we commonly pressurize the plumbing vent system with white test smoke and are able to observe where the plumbing vent leak is so we can repair it.

Type “M” copper tubing is quite thin and often develops pin hole leaks due to aggressive water.  We have extensive experience with replacing these failing copper tube – often with less expensive Pex plastic tubing.

Domestic hot water issues can be tricky to resolve – we recently determined that a tankless water heater would not turn on because a hand held shower in a tub was creating a cross connection between the hot and cold plumbing pipes.

Our goal is to be Martha’s Vineyard’s premier plumbing and HVAC shop – we appreciate the opportunity to service and install your plumbing and domestic hot water system!